After sales
After-sales service
Warranty, spare parts, training and remote technical support keep downtime short.
Our job does not end at handover. A fire truck or a vacuum tanker only creates value while it is in service. With warranty, spare parts, training and remote technical support, we keep downtime to a minimum, in Türkiye or abroad.
Warranty
Our superstructures carry a 2-year warranty against manufacturing and assembly defects, excluding misuse and user error. Chassis warranty is provided by the chassis manufacturer.
Spare parts
10-year spare parts support for every vehicle. Parts ship from Türkiye within 2–4 weeks, depending on the part and the shipping method.
Remote technical support
Reach our technical team by phone, video call or WhatsApp for fault diagnosis and guidance.
On-site technical support
When remote diagnostics show that a visit is required, a technician is sent to the field. The first analysis identifies the cause, the parts and the tools before anyone travels.
Training
Operator and technician training is delivered at our factory, or at your site for larger orders.
Documentation
Every vehicle ships with English operating manuals, wiring diagrams and a spare parts catalogue.
Vehicles outside Türkiye
Outside Türkiye, first-line maintenance and repairs are handled by our authorised local distributor. Our technical team trains their technicians by video, or on site for larger orders. When needed, we send a technician from our factory.
After sales